Return Policy

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If you’re not completely satisfied with your purchase, we’re here to assist you.

Returns

You have 30 calendar days from the date you received your item to return it. To qualify for a return, the item must be unused, in its original condition, and in the original packaging. Please include your receipt or proof of purchase.

Refunds

Once we receive your return, we’ll inspect the item and notify you. If your return is approved, we’ll process your refund to your original payment method. You should see the credit within a few days, depending on your card issuer’s policies. Please note that if the item has manufacturer defects or technical issues, a full refund will be issued. For all other returns, a 20% restocking fee may apply. Shipping charges are non-refundable.

Shipping

You are responsible for the shipping costs when returning an item. These costs are non-refundable; if you receive a refund, the return shipping fee will be deducted from your total.

Contact Us

If you have any questions about returning your item, please reach out to us:

Refund policy

Return Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition as received: unworn or unused, with tags attached, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at support@laptopzoneusa.com. If your return is approved, we’ll send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back without prior return approval will not be accepted.

Feel free to reach out with any questions about returns at support@laptopzoneusa.com.

Damages and Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can address the issue.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders, personalized items)
  • Personal care items (e.g., beauty products)

We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please get in touch.

Please note that sale items and gift cards are non-returnable.

Exchanges

To exchange an item, the quickest method is to return the original item and, once approved, make a separate purchase for the new item.

Refunds

We will notify you once we receive and inspect your return. If approved, your refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to post the refund.